Terms and policies

Terms and conditions of use

Last updated: July 4, 2026

Welcome to Diamond X.

By accessing or using the website www.diamondx.app, the messaging platform, APIs, integrations and other services offered, you confirm that you have read, understood and fully agree to these Terms and Conditions of Use.

1. Company information

The services are provided by:

2. Purpose

Diamond X provides a technology platform for sending digital messages, including but not limited to:

• A2P SMS
• SMS marketing
• RCS Business Messaging
• REST APIs
• SMPP
• Integrations with third-party systems
• Campaign management
• Delivery reports
• Credit management

Diamond X acts exclusively as a provider of technology infrastructure for communication.

3. Registration

Using certain services may require creating an account.

The user declares that they will:

• provide truthful information;
• keep their details up to date;
• use a secure password;
• be responsible for all activity carried out in their account.

Diamond X may request additional documentation to validate the registration.

4. Acceptable use (sending policy)

The platform may not be used for:

• sending spam;
• scams or fraud;
• phishing;
• spreading malware;
• child sexual abuse material;
• terrorism;
• human trafficking;
• promoting illegal drugs;
• hate speech;
• sending messages without the recipient's authorization when required by law.

It is also forbidden to:

• use illegally obtained lists;
• disguise one's identity for unlawful purposes;
• attempt to compromise the platform's security.

5. Customer responsibility

The customer is fully responsible for:

• the content of the messages;
• the recipients;
• obtaining consent when required;
• compliance with the LGPD (Brazilian General Data Protection Law);
• compliance with ANATEL regulations;
• compliance with carrier policies.

Diamond X does not review message content in advance.

6. Service availability

Diamond X makes commercially reasonable efforts to keep the platform available.

However, interruptions may occur due to:

• scheduled maintenance;
• carrier failures;
• third-party unavailability;
• infrastructure issues;
• force majeure events.

Uninterrupted availability is not guaranteed.

7. Message delivery

Sending a message does not guarantee its delivery.

Actual delivery depends on external factors, including:

• the mobile carrier;
• the recipient's device;
• coverage;
• blocking;
• carrier policies;
• anti-spam filters;
• network availability.

The reports shown by the platform reflect the information provided by providers and carriers.

8. Charges

Services may be charged:

• per message sent;
• per message delivered;
• per credits purchased;
• as set out in a signed agreement.

Prices may change upon prior notice.

9. Payments

Non-payment may result in:

• account suspension;
• blocking of new sends;
• permanent cancellation.

10. Intellectual property

All content of the website and the platform is protected by copyright law.

This includes:

• software;
• source code;
• logos;
• visual identity;
• layout;
• documentation;
• APIs;
• trademarks.

Reproduction without express authorization is prohibited.

11. Privacy and LGPD

Diamond X processes personal data in accordance with Law No. 13,709/2018 (LGPD).

Data is used exclusively for:

• providing the services;
• billing;
• security;
• fraud prevention;
• compliance with legal obligations.

More information is available in the Privacy Policy.

12. Security

The user agrees to:

• protect their credentials;
• not share passwords;
• immediately report any misuse.

13. Limitation of liability

To the fullest extent permitted by Brazilian law, Diamond X shall not be liable for:

• loss of profits;
• indirect damages;
• loss of business;
• carrier failures;
• unavailability of mobile networks;
• blocking carried out by carriers;
• delays caused by third parties.

14. Suspension or cancellation

Diamond X may suspend or cancel accounts that:

• violate these Terms;
• use the platform for unlawful activities;
• create operational risk;
• compromise the security of the infrastructure.

15. Changes

These Terms may be modified at any time.

The current version will always be available at: https://www.diamondx.app

16. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil.

17. Jurisdiction

The courts of the District of Florianópolis, State of Santa Catarina, Brazil, are elected to settle any disputes arising from these Terms, with the parties waiving any other, however privileged.

18. Contact

Privacy policy

Last updated: July 4, 2026

VERTEX CONSULTORIA EM TECNOLOGIA DA INFORMACAO LTDA, registered under CNPJ 54.654.095/0001-96, trade name Diamond X, respects its customers' privacy and processes personal data in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD).

1. Data collected

We may collect:

• Full name;
• Company;
• Job title;
• CPF or CNPJ (Brazilian tax IDs);
• Email;
• Phone;
• IP address;
• Access logs;
• Payment information;
• API keys;
• Authentication tokens;
• Platform usage history;
• Technical integration data.

We do not intentionally collect sensitive personal data, unless required by law or voluntarily provided by the user.

2. Purpose of collection

Data is used for:

• account creation;
• providing the services;
• authentication;
• billing;
• issuing invoices;
• customer support;
• fraud prevention;
• platform security;
• compliance with legal obligations;
• improving the services.

3. Legal bases

Processing is based on:

• performance of a contract;
• compliance with a legal obligation;
• legitimate interest;
• consent, when required.

4. Sharing

Data may be shared with:

• telephone carriers;
• SMS and RCS providers;
• payment gateways;
• hosting companies;
• cloud infrastructure providers;
• public authorities when required by law.

We never sell personal data.

5. Retention

Data will remain stored while:

• there is a contractual relationship;
• there is a legal obligation;
• it is needed for legal defense;
• it is required by regulators.

6. Data subject rights

The user may request:

• confirmation of processing;
• access;
• correction;
• anonymization;
• portability;
• deletion, where applicable;
• withdrawal of consent.

Requests can be sent to: privacidade@diamondx.app

7. Security

Diamond X uses:

• HTTPS/TLS;
• encryption;
• firewall;
• access control;
• authentication;
• backups;
• continuous monitoring;
• audit logging.

No system is absolutely impenetrable.

8. International transfer

Data may be processed on servers located outside Brazil, in compliance with the LGPD requirements.

9. Contact

Cookie policy

What are cookies?

Cookies are small files stored by the browser to improve the user experience.

Cookies we use

Essential cookies

Required for the platform to work.

Examples:

• login
• authentication
• session
• security

Analytics cookies

Help us understand how the website is used.

Example: Google Analytics.

Functional cookies

They remember:

• language;
• light/dark theme;
• platform preferences.

Marketing cookies

Used only with consent, for advertising and remarketing campaigns.

Managing cookies

Users can disable cookies in their browser settings.

Some features may stop working.

Service agreement (SaaS)

Clause 1 — Purpose

Provision of a SaaS platform for:

• SMS;
• RCS;
• APIs;
• SMPP;
• Webhooks;
• Reports;
• Campaign management;
• Integrations.

Clause 2 — Availability

The platform will be made available over the Internet.

Diamond X will seek to maintain 99.5% monthly availability, excluding:

• scheduled maintenance;
• force majeure;
• third-party unavailability;
• carrier failures.

Clause 3 — Customer responsibility

The customer shall:

• keep credentials confidential;
• use lawfully obtained lists;
• comply with the LGPD;
• comply with ANATEL regulations;
• obtain consent when required.

Clause 4 — Prohibitions

The platform may not be used for:

• spam;
• phishing;
• scams;
• malware;
• child sexual abuse material;
• terrorism;
• trafficking;
• racism;
• illegal messages.

Clause 5 — Prices

Services may be charged by:

• credit;
• message sent;
• message delivered;
• monthly fee;
• contracted allowance.

Clause 6 — Payment

Non-payment may result in:

• blocking;
• suspension;
• cancellation;
• legal collection.

Clause 7 — Sending messages

Diamond X only guarantees the processing of the send.

Delivery depends on:

• carriers;
• the recipient's device;
• coverage;
• filters;
• carrier policies.

100% delivery is not guaranteed.

Clause 8 — API

The customer may use:

• REST API;
• SMPP;
• Webhooks.

Sharing API keys is prohibited.

Clause 9 — Security

The customer shall protect:

• API keys;
• Tokens;
• Users;
• Passwords.

Clause 10 — Intellectual property

All software remains the property of Diamond X.

It is prohibited to:

• copy;
• modify;
• resell;
• reverse engineer.

Clause 11 — Confidentiality

Both parties agree to keep technical, commercial and strategic information confidential.

Clause 12 — Data protection

The parties agree to fully comply with the LGPD.

The customer declares that it has a legal basis for all data sent to the platform.

Clause 13 — Limitation of liability

Diamond X is not liable for:

• content sent by the customer;
• blocking by carriers;
• indirect losses;
• loss of profits;
• Internet unavailability;
• third-party unavailability.

Clause 14 — Termination

The agreement may be terminated:

• at the customer's request;
• for non-payment;
• for misuse;
• for breach of these terms.

Clause 15 — Jurisdiction

The courts of the District of Florianópolis – SC, Brazil, are elected.